Managing Conflict Case: The Difficult Consultant
Amrita Vempati, Suzanne Bentley, Anita Rohra, Daniela Ortiz, David Fernandez, Shagun Berry, Colleen Donovan, Nicole Novotny, Stephanie Cohen, Stephanie Stapleton, Tiffany Moadel · 2025
Read Managing Conflict Case: The Difficult Consultant by Amrita Vempati, Suzanne Bentley, Anita Rohra, Daniela Ortiz, David Fernandez, Shagun Berry, Colleen Donovan, Nicole Novotny, Stephanie Cohen, Stephanie Stapleton, Tiffany Moadel (2025) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/pmc-12782592.txt.
Description
Amrita Vempati and co-authors built in 2025 a training case that teaches emergency doctors to handle a hard conflict with a consulting specialist. Conflict in the emergency department strains doctors and can delay patient care. The national exam board counts conflict handling as a core skill and tests it in its oral exam, so trainees need practice in a safe setting.
The case plays out as a mock oral exam with a trained actor. A heart attack patient needs urgent treatment, and the cardiologist pushes back. Trainees must open the call well, present the case briefly with evidence, and hear out the consultant's worries with empathy. They then state their own view from hard clinical facts, find shared goals, and settle a joint plan. The paper lays out the learning goals and the teaching method behind the scenario.
Catalog record
| CREATOR | Amrita Vempati, Suzanne Bentley, Anita Rohra, Daniela Ortiz, David Fernandez, Shagun Berry, Colleen Donovan, Nicole Novotny, Stephanie Cohen, Stephanie Stapleton, Tiffany Moadel |
|---|---|
| YEAR | 2025 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 12 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |