User needs and design opportunities for a conversational agent for tuberculosis treatment: A mixed-methods study
Joon Sang Baek, Sehwa Choi, Seojin Sung, Vasuki Rajaguru, Youngmok Park, Charles B. Delahunt · 2026
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Description
Joon Sang Baek and co-authors asked tuberculosis patients and the professionals who treat them what a conversational agent, a chat-based digital assistant, should actually do. Their mixed-methods study surveyed 107 healthcare professionals and thirty-one patients, then interviewed ten patients in depth about treatment experiences and expectations.
Professionals named drug side effects as their top challenge, followed by drug-resistant disease, drug interactions, and poor adherence. Patients wanted side effect consultation most, then general information and diagnostic help, and a majority were willing to use mobile health tools. Interviews deepened the picture: patients asked for steady contact with providers, trustworthy information, emotional support, and services they could afford and actually operate. The authors convert these needs into design directions, from adherence support and visible treatment progress to psychosocial features, for a user-centered TB companion.
Catalog record
| CREATOR | Joon Sang Baek, Sehwa Choi, Seojin Sung, Vasuki Rajaguru, Youngmok Park, Charles B. Delahunt |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 28 KB |
| LICENSE | https://creativecommons.org/licenses/by/4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |