Homeless-experienced patients’ perspectives on improving patient portal Use
Mikayla O. Castellon, Talia J. Panadero, Elizabeth M. Moore, Sonya E. Gabrielian · 2026
Read Homeless-experienced patients’ perspectives on improving patient portal Use by Mikayla O. Castellon, Talia J. Panadero, Elizabeth M. Moore, Sonya E. Gabrielian (2026) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/pmc-13593823.txt.
Description
Mikayla Castellon, Talia Panadero, Elizabeth Moore, and Sonya Gabrielian ask homeless-experienced veterans how a health portal could work better in a 2026 paper. The portal is My HealtheVet, used by the veterans health system in the United States. Only 36 percent of homeless veterans use it, far below other patients. The team wanted views from users who had faced homelessness.
They spoke with 17 veterans in a housing support scheme in Los Angeles. Users liked secure messages, drug lists, and record access in the portal. Login trouble and lack of devices held many back. Stable housing and help from peers made use much easier. Users asked for simpler screens, training at housing intake, and more staff help.
Catalog record
| CREATOR | Mikayla O. Castellon, Talia J. Panadero, Elizabeth M. Moore, Sonya E. Gabrielian |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 30 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |