Characteristics of Patient Complaints in a Large Tertiary Hospital in China: A Longitudinal Analysis from 2022 to 2024
Baoxiang Wang, Xuyuan Kuang · 2026
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Description
Baoxiang Wang and Xuyuan Kuang analyze three years of patient complaints at a large Chinese hospital in a 2026 study. Complaints are direct feedback on care quality, and tracking them can show where a hospital keeps failing.
Records from 2022 to 2024 ran near two hundred a year. Staff attitude and communication drew the most complaints, though both shares fell over time. General surgery, gut medicine, and ear and nose care drew the most by department. Grievances peaked each summer. The share resolved well rose from about sixty-two to over seventy-one percent. Complaints about treatment results and billing crept up. The authors urge work on both soft skills and hard systems.
Catalog record
| CREATOR | Baoxiang Wang, Xuyuan Kuang |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 45 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |