Key stakeholder perspectives on HA Go implementation: a Consolidated Framework for Implementation Research–informed study of a mobile health navigation tool
Claire Chenwen Zhong, Man Kin Yim, Mingtao Chen, Chung Yi Lo, Xiaoshu Zhang, Junjie Huang, Martin C S Wong · 2026
Read Key stakeholder perspectives on HA Go implementation: a Consolidated Framework for Implementation Research–informed study of a mobile health navigation tool by Claire Chenwen Zhong, Man Kin Yim, Mingtao Chen, Chung Yi Lo, Xiaoshu Zhang, Junjie Huang, Martin C S Wong (2026) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/pmc-13561522.txt.
Description
Hong Kong's Hospital Authority put its services into one phone app, HA Go, and Claire Zhong and co-authors ask the people around it how the rollout feels in a 2026 qualitative study. Thirty-three participants spanned six stakeholder groups: users, non-users, caregivers, public and private physicians, and policymakers.
An implementation science framework structured the interviews and the analysis. Patients and caregivers praised easier appointment management and simpler healthcare journeys, plus accessible help and information. Physicians and policymakers likewise valued smoother coordination of appointments and processes. Barriers surfaced alongside the praise in both camps. The authors map the findings onto the framework to guide the next round of fixes for the platform.
Catalog record
| CREATOR | Claire Chenwen Zhong, Man Kin Yim, Mingtao Chen, Chung Yi Lo, Xiaoshu Zhang, Junjie Huang, Martin C S Wong |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 148 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |