Design, Development, and Validation of a Chatbot to Support Health Care Professionals Experiencing Workplace Aggression: Protocol for a Mixed Methods Study
Alba García-Viola, Verónica V Márquez-Hernández, José Miguel Garrido-Molina, Alfredo Alcayde-García, Mª Carmen Rodríguez-García · 2026
Read Design, Development, and Validation of a Chatbot to Support Health Care Professionals Experiencing Workplace Aggression: Protocol for a Mixed Methods Study by Alba García-Viola, Verónica V Márquez-Hernández, José Miguel Garrido-Molina, Alfredo Alcayde-García, Mª Carmen Rodríguez-García (2026) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/PMC13329325.txt.
Description
Alba García-Viola and colleagues set out a 2026 protocol for building a chatbot to support health workers who face aggression at work. Attacks on health staff have risen worldwide, yet reporting stays low and private support is hard to reach. The planned chatbot is called Sanidad Segura.
Work will run in two phases: first building and expert-checking content from reviews and local rules, then pilot testing with emergency and critical care staff in Almería, Spain. Ease of use will be scored with a standard scale, and reading ease with a Spanish scale. Interviews will probe user experience and barriers. Blending both kinds of evidence should show whether the tool is usable and welcome.
Catalog record
| CREATOR | Alba García-Viola, Verónica V Márquez-Hernández, José Miguel Garrido-Molina, Alfredo Alcayde-García, Mª Carmen Rodríguez-García |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 31041 |
| LICENSE | https://creativecommons.org/licenses/by/4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |