Reasons and Outcomes of Pharmacy-Initiated Communication with Medical Practices—A Flashmob Study in Germany
Paul Boack, Annett Braesigk, Franka Uhlendorff, Sophie Karl, Markus Bleckwenn, Anne Schrimpf · 2026
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Description
Paul Boack and others document why German local pharmacies phone medical offices, in a 2026 flashmob study across Leipzig and surroundings. Forty-five pharmacies logged every script-related contact over the same fourteen days using a standard form, logging reasons, channels, attempts, outcomes, contentment, and case duration.
Nearly five hundred contacts were logged. Drug availability problems and formal prescription errors drove most calls, while clinical questions about interactions or contraindications were rare. Satisfaction stayed high overall yet dropped with repeated attempts, rejected recommendations, and paperwork errors. General practices resolved cases faster than specialists. Better prescription quality and stock transparency could cut this workload, the authors argue.
Catalog record
| CREATOR | Paul Boack, Annett Braesigk, Franka Uhlendorff, Sophie Karl, Markus Bleckwenn, Anne Schrimpf |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 34 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |