Patients’ Perspective of Medication Safety in a Structurally Burdened Healthcare System: A Netnography-Based Qualitative Analysis
Barbara Báldy, Zoltán Cserháti, Judit Lám · 2026
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Description
Hungarian patients venting online blame access problems and poor communication, not the medicines themselves, for unsafe medication use, find Barbara Báldy and colleagues in a 2026 qualitative study. They analyzed 5,174 public comments from health forums and social media posted between 2020 and 2023.
Long waits, rushed consultations, and rural service gaps dominated the complaints, alongside missing information about treatment length and side effects and conflicting advice that eroded trust. Notably, community pharmacists barely featured in patients' picture of medication safety, despite being well placed to fill those gaps. The authors recommend interventions that build awareness, access, and trust together rather than information alone.
Catalog record
| CREATOR | Barbara Báldy, Zoltán Cserháti, Judit Lám |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 50862 |
| LICENSE | https://creativecommons.org/licenses/by/4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |