Behavioral determinants of continued use of Islamic FinTech: The moderating role of service and system quality
Ayman Abdalmajeed Alsmadi · 2026
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Description
Ayman Abdalmajeed Alsmadi wrote a 2026 journal article on why users stick with Islamic FinTech services in Jordan. These are digital finance apps designed to follow Islamic rules, such as avoiding interest. The survey covered 232 active users and tested a model mixing usefulness, social pressure, confidence, and trust.
All four factors related positively to how much people actually used the services, and heavier use predicted stronger intention to keep using them. The model explained about sixty-three percent of the variation in actual use. System quality, meaning how well the app itself works, strengthened the link from use to loyalty. Service quality, the human support side, showed no such effect.
Catalog record
| CREATOR | Ayman Abdalmajeed Alsmadi |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 66389 |
| LICENSE | https://creativecommons.org/licenses/by/4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |