Reflections on Healthcare Leadership in KwaZulu-Natal, South Africa During the COVID-19 Pandemic: Implications for Crisis Leadership Development and Implementation
Serela S Ramklass · 2026
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Description
Serela S Ramklass reflects on health care leadership during COVID-19 in KwaZulu-Natal, South Africa, in a 2026 study based on group talks. Managers and senior staff from therapy, nursing and medicine at seven public hospitals joined focus groups about leading through volatile and unclear crisis conditions. Their accounts were read through a leadership change framework to trace how people adapted when systems strained, staff suffered and staff groups pulled apart under competing urgent demands.
Five themes emerged, including low readiness rooted in training gaps, weak staff support feeding burnout, and allied health voices being left out of decisions. Other themes traced a shift from rigid routines toward frontline innovation and their own leadership growth. The findings feed advice for crisis leadership training that includes mental health support and genuine cross-team inclusion in planning.
Catalog record
| CREATOR | Serela S Ramklass |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 69 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |