Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study
Jeremy Soon Leong Seow, Stephanie Ko, Shi Yun Low, Shefaly Shorey · 2026
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Description
Seow, Ko, and Low analyzed text messages from a hospital-at-home program in Singapore, in this 2026 Journal of Medical Internet Research study. Hospital-at-home programs treat acutely ill older adults in their own homes instead of a ward, and messaging apps keep the team connected. The researchers read over twelve hundred WhatsApp messages tied to three hundred fifty-four admissions during the COVID-19 pandemic.
The messages fell into three groups: clinical checks and advice, practical arrangements such as transport, and the interpersonal tone of the exchanges. Messaging carried far more than logistics; it built trust and kept patients engaged between visits. The authors say program designers should plan for that relational work, not treat chat as a simple scheduling tool.
Catalog record
| CREATOR | Jeremy Soon Leong Seow, Stephanie Ko, Shi Yun Low, Shefaly Shorey |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 48 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |