Reshaping relational social capital in the digital age: how digital tool usage influences the dual trust outcomes
Yanze Wang, Xinran Lyu · 2026
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Description
Yanze Wang and Xinran Lyu studied how heavy use of digital tools at work reshapes trust in a 2026 paper. Digital tools have changed how coworkers interact, yet their effect on workplace social capital is only partly understood. The authors focus on trust in two directions: feeling trusted by others and trusting others oneself.
Surveys taken at two times from more than four hundred employees in Chinese firms supplied the data. Two theories, on signals and on social exchange, frame the analysis. The team finds tools cut both ways: clear communication and a sense of safety build trust, while other effects pull it down. Managers get a nuanced brief on when more tool use helps or harms team trust.
Catalog record
| CREATOR | Yanze Wang, Xinran Lyu |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 48 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |