Video-supported telephone triage in emergency primary healthcare: an observational study from Norway
Nathalie Sandal, Ingrid Hjulstad Johansen, Magnus Hjortdahl, Valborg Baste, Stine Ness, Erik Zakariassen · 2026
Read Video-supported telephone triage in emergency primary healthcare: an observational study from Norway by Nathalie Sandal, Ingrid Hjulstad Johansen, Magnus Hjortdahl, Valborg Baste, Stine Ness, Erik Zakariassen (2026) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/pmc-13182412.txt.
Description
Nathalie Sandal and co-authors describe how video support is used in telephone triage at Norwegian emergency primary care centers, in a 2026 observational study. Nurses at these centers handle a wide range of calls around the clock. Video may change how urgency is judged.
Data come from seventy-nine centers using a national video solution in 2024, plus six centers in a detailed project in 2022 and 2023. Measures include how often video is used, call length with and without video, and patterns by caller, patient, and reason for contact. Changes in urgency level and response are also tracked. The study maps a new triage tool in routine use.
Catalog record
| CREATOR | Nathalie Sandal, Ingrid Hjulstad Johansen, Magnus Hjortdahl, Valborg Baste, Stine Ness, Erik Zakariassen |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 49 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |