WHAT DO NURSING HOMES RECEIVING HIGH COMPLAINTS GOT TO DO WITH RESIDENTS’ QUALITY OF LIFE?
Jenny Kwon, Xiao Qiu · 2023
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Description
Jenny Kwon and Xiao Qiu link nursing home complaints to resident happiness in a 2023 study. Official complaints and satisfaction surveys both claim to measure care quality, yet few studies test them together. The team merges Ohio complaint records with facility and resident surveys covering 629 homes.
Homes flagged as high complaint repeaters in two straight years score lower on overall satisfaction and on most life domains, from meals to facility culture. Only the care and services score shows no link. The authors urge regulators to watch repeat offenders and help them improve, and providers to invest in the daily experience of residents.
Catalog record
| CREATOR | Jenny Kwon, Xiao Qiu |
|---|---|
| YEAR | 2023 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 2 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |