Differences in Patient Experiences Among People From Ethnic Minority Backgrounds: A Comparative Analysis of HCAHPS Results
Corey Adams, Anthony Schembri, Ashfaq Chauhan, Ramesh Walpola, Reema Harrison · 2023
Read Differences in Patient Experiences Among People From Ethnic Minority Backgrounds: A Comparative Analysis of HCAHPS Results by Corey Adams, Anthony Schembri, Ashfaq Chauhan, Ramesh Walpola, Reema Harrison (2023) in the Tower of Babel, a free online library of public-domain works preserved in clean, searchable text. No sign-up. The full text is served as a plain-text file at a predictable URL, where text is present: https://antarctic-labs.com/tower-of-babel/pmc-10704949.txt.
Description
Adams and co-authors present a 2023 study comparing hospital experiences of patients with limited English in Australia. Minority patients often report worse care, and language adds its own barrier. A standard patient survey covered three hospitals in one city network over five years. Of 2,291 patients, 490 spoke a language other than English at home.
Surprises emerged in the ratings. The limited-English group scored doctors higher on listening and clear explaining, and rated night quietness better. The same group scored nurses lower on respect and on answering call bells. Overall experience still ran more positive for them. The authors probe why language splits the ward experience in two directions.
Catalog record
| CREATOR | Corey Adams, Anthony Schembri, Ashfaq Chauhan, Ramesh Walpola, Reema Harrison |
|---|---|
| YEAR | 2023 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 26 KB |
| VERSION | 1.0 |
| LICENSE | CC BY 4.0 |
| RIGHTS | CC BY |
| SOURCE | Europe PMC |