Social friction vs. cognitive efficiency: A comparative analysis of help-seeking behaviors in human communities and generative AI
Li Qi, Lanlan Zhao · 2026
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Description
Li Qi and Lanlan Zhao asked how folk seek help from a bot, set next to help from peers. They mined thirty thousand turns of talk from two stores. One held chats with AI. One held posts from a big help board. Word tools then scored each line for soft words, hedges, and tone.
With the bot, the soft shell fell away. Hedges and please-and-thanks near died out. Nor did folk beg as meek guests. They spoke like a boss who gives clear tasks. The team says bots cut the social cost of the ask. The flip side is less drill in the hard art of state a vague need well.
Catalog record
| CREATOR | Li Qi, Lanlan Zhao |
|---|---|
| YEAR | 2026 |
| COLLECTION | PAPERS |
| FORMAT | TXT |
| FILE SIZE | 67406 |
| LICENSE | CC_BY |
| RIGHTS | CC BY |
| SOURCE | PLOS |